Healthcare
Every new patient inquiry answered in under two minutes, day or night
An AI front desk that replies to web, email and text inquiries, answers insurance questions and books consultations straight into the practice calendar.
- average first reply, down from 9 hours
- 2 min
- more consultations booked
- 31%
- of front desk time saved every week
- 22 hrs
The challenge
Northfield's four clinics received more than 600 inquiries a month across web forms, email and text. The front desk answered them between patients, so replies often took most of a day, and prospective patients booked with whichever practice got back to them first.
What we built
We built an AI front desk trained on Northfield's services, price ranges and insurance policies. It replies to every inquiry within minutes, answers common questions, offers open appointment slots from the practice calendar and hands anything clinical or unusual to a team member with a one-line summary.
The result
Patients now get a helpful, on-brand reply around the clock, and the front desk spends its time with the people in the waiting room. The system paid for itself in its first seven weeks.
It feels like we hired the most patient receptionist in the world. Our team finally gets to focus on the people in front of them.
